VOLARE Italian Restaurant & Pizzeria
Effective Date: April 2025
Last Updated: April 2025

  1. Introduction
    This Privacy Policy sets out how VOLARE Italian Restaurant & Pizzeria, located in
    Bangkok, Thailand (“VOLARE”, “we”, “our”, or “us”), collects, uses, discloses, and protects
    your personal information when you interact with us—whether online, in person, or via thirdparty platforms. We are committed to protecting your privacy and handling your data
    transparently, in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (2019)
    (“PDPA”).
    By using our website, submitting a reservation, or engaging with our brand, you acknowledge
    and consent to the practices outlined in this policy.
  2. What Personal Data We Collect
    We collect personal data either directly from you, automatically through the use of our
    website, or from third-party providers when necessary. The types of personal data we may
    collect include:
    a. Direct Information
  • Full name
  • Email address
  • Gender (optional)
  • Country of residence
  • Special dietary preferences (if voluntarily disclosed)
  • Reservation or event details
  • Customer service correspondence
    b. Technical & Usage Information
  • IP address
  • Browser type and version
  • Device identifiers
  • Referring URLs
  • Date/time of website visits
  • Usage statistics and page interaction data (collected via cookies and analytics)
    c. Transactional Data
  • Order history (if ordering online or for takeaway)
  • Payment method (last four digits only; full card details are not stored)
  • Loyalty or promotional campaign interactions
  1. How We Use Your Personal Data
    We use your data for the following purposes:
  • To process restaurant reservations and private dining inquiries
  • To manage customer service requests
  • To customize your dining experience and offer tailored recommendations
  • To send email communications (including promotional offers, newsletters, and event
    announcements, only with your consent)
  • To monitor, maintain, and improve our website performance
  • To comply with legal, regulatory, or contractual obligations
  • To detect and prevent fraud or misuse of our services
  1. Legal Basis for Processing
    Our data processing activities are based on one or more of the following legal grounds:
  • Your consent, for marketing and optional data submissions
  • Contractual necessity, such as when fulfilling a reservation or inquiry
  • Legal obligations, where required under Thai law
  • Legitimate interests, such as website analytics or customer feedback
  1. Disclosure of Your Personal Data
    We do not sell your personal data. However, we may disclose it under strict confidentiality to
    the following third parties:
  • Website hosting and analytics service providers
  • Reservation or event booking platform providers (e.g., SevenRooms, OpenTable)
  • Email marketing and CRM service providers
  • Government or legal authorities, only where legally required
  • Consultants or professional advisors assisting us with regulatory compliance
    All third-party processors are bound by contractual obligations to protect your data in
    accordance with applicable laws.
  1. Data Retention
    Your personal data will be retained only for as long as is necessary to fulfill the purposes
    outlined in this policy, including to satisfy legal, accounting, or reporting requirements. We
    retain:
  • Reservation and transaction data for up to 5 years (required by tax law)
  • Email marketing consent until withdrawn
  • Customer service communications for up to 24 months
  1. Your Rights under Thai PDPA
    You are entitled to the following rights under the PDPA:
  • Right to Access – Request to view the data we hold about you
  • Right to Rectification – Request correction of incomplete or inaccurate data
  • Right to Erasure – Request deletion of your data (unless legally retained)
  • Right to Withdraw Consent – Opt-out from marketing or promotional emails
  • Right to Restriction or Objection – Limit how your data is processed
  • Right to Data Portability – Request transmission of your data to another service
    provider
    To exercise any of these rights, please contact us via email at: info@volarebangkok.com
  1. Cookies and Tracking Technologies
    We use cookies and similar technologies to enhance your browsing experience and gather
    website traffic analytics. These cookies may be essential, functional, or analytical.
    You may disable cookies via your browser settings, but this may affect the performance or
    availability of some website features.
  2. Data Security Measures
    We implement technical, physical, and organizational safeguards to protect your data,
    including:
  • Secure Socket Layer (SSL) encryption on our website
  • Limited access controls to internal systems
  • Regular data backups and security reviews
    However, no internet-based service is entirely secure. We encourage you to use secure
    networks and report any suspicious activity.
  1. External Links
    Our website may contain links to external sites. We are not responsible for the privacy
    practices or content of those websites and encourage you to review their policies
    independently.
  2. Policy Updates
    We may update this Privacy Policy from time to time to reflect changes in our practices or
    legal obligations. Any updates will be posted on this page and, where appropriate, notified by
    email.
  3. Contact
    For inquiries, requests, or complaints related to your personal data, please contact:
    Email: info@volarebangkok.com
    Subject: Data Privacy Inquiry